THE GAUDERY HELP CENTER
FAQs
ANNOUNCEMENT & NEWS
Due to the outbreak of COVID-19 in the community, local delivery service in some areas might be affected and delayed. We sincerely apologize for any inconvenience or delay it might cause.
In order to minimize the risk of spreading infectious diseases, delivery service will be temporarily affected for the following locations: all hospitals, clinics, quarantine centers and "buildings in which confirmed cases of novel COVID-19 infection have stayed during the symptomatic phase in the past 14 days". Alternatively, our delivery team will be able to hand over the parcel at the building lobby or designated locations. Please contact the delivery service providers.
Order & Delivery
We accept the following payment methods:
Visa, Master Card, American Express (AE), Shop Pay (Powered by Shopify), PayPal,
Apple Pay, Google Pay and Gift Cards.
Shipping fees paid during checkout do not include taxes and import duties. Your parcel may be subjected to customs inspection and the assessment of duties and taxes will be in accordance with local regulations. If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed.
If taxes and/or duties are incurred for your parcel, you will be responsible
for covering the fees before delivery can proceed.
If you refuse the parcel upon delivery or if the parcel is unclaimed, the fees
incurred for the return of the parcel (duties, taxes, return fees) will be
payable by you before re-delivery can be arranged.
Generally, spot goods will be shipped within 2-3 working days after receiving and confirmation of the order.When the order is shipped, we will notify you via "email (including package tracking information). You may also click "Account” > “Order” to check the latest status of your order.
Take Note: Please make sure that all the filling information is correct,
including the delivery address, consignee's name and contact phone number, so as to avoid any significant delays or losses during the logistics arrangement. If your order is cancelled due to lack of stock or other reasons, you will receive an email refund notification, and we will not charge any fee for the cancelled good(s).
Delivery information cannot be change once the order is placed. if you need any amendedment, please leave us a message ASAP and we'll do whatever we can to help!
Please login your account to view your order status. Clich here to login.
After 3 delivery attempts, or exceeded 21 days from the dispatch date, your parcel will be returned to our warehouse in Hong Kong. Please take note that return fees and additional redelivery fees will apply for redelivery.
RETURN, EXCHANGE & REFEUND
The Gaudery provides you with a “14-Days Exchange and Return Service”.
• Good(s) that do not match the order ;
• Good(s) have defects;
• Good(s) that do not match the product page description
Fore more details, please refer to our RETURN, REFUND AND EXCHANGE POLICY.
Kindly double check that the item(s) you wish to return do not fall under the list below:
• Socks, underwear and personal items;
• Customized good(s) (Made-to-Measure / Made-to-Order / Bespoke Products);
• Goods that have been used, worn or washed;
• Damage caused by improper use of the product (Including but not limited to overheating, man-made damage, etc.);
• Good(s) that under Clearance Sales, Promotions or Sales items.
If we obtain a product which is not available to return or exchange, we will return the product in the order to the delivery address (the shipping fee will be borne by you), and no refund or exchange will be given. The product list will periodically be updated.
We apologize that we do not offer exchange service at this moment. If you wish to exchange an item for a different size, you may wish make a new order separately and return the original product to us for a refund (subject to the conditions indicated in the Return, Refund & Exchange Policy).